Terms and Conditions

This page sets out the terms and conditions that apply to the use of this website, bridal appointments, in-store purchases, made-to-order bridalwear, sample sale purchases, veils, and alteration services provided by Evelie.

Please read these Terms carefully together with our Privacy Policy before using this website or placing an order with us.

By using this website, booking an appointment, or purchasing any product or service from Evelie, you confirm that you accept these Terms and agree to be bound by them. If you do not agree to these Terms, please do not use this website or place an order with us.

We may update these Terms from time to time. The version in force at the time of your booking, order, or purchase will apply.

Use of this Website

By using this website and/or placing an order through it, you agree:

to use this website only for lawful purposes and for making genuine enquiries, bookings or purchases;
not to place any speculative, false or fraudulent order or booking;
to provide accurate, current and complete contact, billing and delivery information; and
that you are at least 18 years old and legally capable of entering into a binding contract.

If we reasonably believe that a false or fraudulent order or booking has been made, we reserve the right to cancel it and, where appropriate, report the matter to the relevant authorities.

Our Details

This website and the sale of Evelie products are operated by Evelie Limited, trading as Evelie.

Registered office: 31 Chippenham Mews, W9 2AN, London
Company number: 11992548
VAT number: GB 331611149

In these Terms and Conditions, Evelie Limited may be referred to as “Evelie”, “we”, “us” or “our”.

Your Details and Your Visits to this Website

Any personal information you provide to us will be processed in accordance with our Privacy Policy. By using this website, you confirm that the information you provide is accurate and complete.

Service Availability

Products sold through this website are available for delivery only within mainland United Kingdom, Northern Ireland and the Isle of Man, unless otherwise agreed by us in writing.

Wedding dresses are generally delivered from the designer to Evelie first. We will then notify you when your gown is ready for collection or fitting.

How the contract is formed

A contract between you and Evelie is formed when we accept your order.

For made-to-order bridalwear, this usually happens once:

your order details have been agreed,
your measurements and selected size have been confirmed,
you have paid the required deposit, and
we have accepted the order for placement with the designer.

For made-to-order wedding dresses, the required deposit is 50% of the total purchase price unless otherwise agreed in writing.

Once your deposit has been paid and the order has been placed with the designer, the order becomes binding, subject only to the 24-hour change period set out below.

Refusal of Order

We reserve the right to refuse or cancel an order where reasonably necessary. This may include situations where:

a product is no longer available;
a designer or supplier cannot meet the required timescale;
there has been a pricing or description error;
we believe an order may be fraudulent;
the information provided by you is incomplete or inaccurate; or
we are unable to verify payment.

If we refuse or cancel an order after payment has been made, we will refund any sums paid for the affected item or items.

Changes and Cancellations Within 24 Hours

You may request to cancel or amend your made-to-order dress order within 24 hours of paying your deposit.

Within this 24-hour period only, you may request to:

cancel the order;
change the style;
change the designer; or
change the size.

After this 24-hour period has passed, your order is considered final and no cancellation, style change, designer change, or size change will be accepted.

Because bridalwear is ordered specifically for you, changes requested after this period cannot be guaranteed and will usually not be possible.

Availability of Products

All products are subject to availability. If a designer discontinues a product, is unable to supply it, or confirms that it cannot be delivered in time for your wedding date, we will notify you as soon as possible and discuss the available options, which may include a replacement, repair, or refund as appropriate.

Delivery and Lead Time

Any delivery times discussed with you are estimates only until they are confirmed in writing by Evelie after checking with the relevant designer or supplier.

For made-to-order bridalwear, delivery refers to the expected arrival of the product from the designer to Evelie, not direct shipment to you, unless we expressly agree otherwise.

We recommend ordering a brand new wedding dress at least 7 months before your wedding date. Orders placed within a shorter timeframe may still be accepted, but Evelie cannot accept responsibility for delays caused by late ordering, supplier lead times, or matters outside our control.

Where Evelie gives you a delivery date in writing, we will use reasonable efforts to meet that date. If your dress arrives after your wedding date and this is not due to circumstances outside our reasonable control or changes made by you after ordering, we will offer a full refund.

If you change your wedding date after placing an order, Evelie cannot guarantee that we will be able to accommodate that change.

Price and Payment

All prices shown on this website are inclusive of VAT where applicable.

For made-to-order wedding dresses, a 50% deposit is payable when you place your order, unless otherwise agreed in writing. The remaining balance becomes due when the dress arrives at Evelie and is ready for collection or fitting.

Your dress cannot be collected until the balance has been paid in full.

Rush orders may be accepted at Evelie’s discretion and may incur an additional charge. Any rush fee will be confirmed to you before the order is placed.

Alterations are not included in the price of your dress unless expressly stated in writing. Any alteration quote given before fitting is an estimate only. Final alteration costs will depend on the work required and will be confirmed before work begins.

Bridal Sizing and Measurements

Evelie will take your measurements and recommend the most appropriate size to order based on the relevant designer’s size chart. By proceeding with your order, you confirm that you accept the selected size.

It is your responsibility to review your order details carefully. Any request to change the style, designer or size must be made within the 24-hour period set out in these Terms. After that period, changes cannot be guaranteed and will usually not be possible.

Bridal sizing varies by designer and differs from standard high street sizing. Evelie cannot accept responsibility for changes to your body or measurements after the order has been placed, including changes caused by weight loss, weight gain, pregnancy, medical treatment or any other personal circumstance.

Alterations are optional and are not guaranteed to achieve your desired fit or appearance.

Risk and Title

“Risk in a product passes to you when it is collected by you or on your behalf, or when it is delivered to the delivery address agreed with you.

Once a dress has been collected by you or by a person acting on your behalf, and the dress has left Evelie’s premises, Evelie accepts no responsibility for any loss, damage, staining, alteration issues, defects, or deterioration that occur afterwards. It is the bride’s responsibility to inspect the gown carefully before leaving the premises and to ensure it is transported, stored and handled appropriately after collection.

Title to the product remains with Evelie until all sums due have been paid in full.

If you are purchasing a sample sale or ex-sample dress, it is your responsibility to inspect the gown before purchase and confirm that you are satisfied with its condition.

Alterations

Alterations are offered by Evelie as an optional service and are charged separately unless otherwise agreed in writing.

While we will always do our best to achieve a beautiful result, alterations are not guaranteed to achieve a specific fit, look or outcome.

If your measurements change after ordering, including as a result of weight fluctuation or pregnancy, we will do our best to help but cannot guarantee that the gown will fit as originally intended or that your preferred result can be achieved.

Alteration deposits are refundable if you cancel your alteration appointment at least 72 hours before the appointment start time and no work has begun.

If work has already started, or if cancellation takes place with less than 72 hours’ notice, the alteration deposit is non-refundable.

Evelie may be able to alter gowns purchased elsewhere, but this is assessed on a case-by-case basis and must be agreed in advance.

Evelie accepts no responsibility for pre-existing faults, weaknesses, wear, damage or construction issues on gowns purchased elsewhere.

For first fitting appointments, brides should attend without guests, unless Evelie agrees otherwise in advance.

Appointment Fees

Certain Evelie appointments require a booking fee.

If you cancel your appointment at least 72 hours before the scheduled start time, your booking fee will be refunded.

If you cancel with less than 72 hours’ notice, fail to attend, or do not arrive for your appointment, the booking fee is non-refundable.

Sample Sale Dresses

All sample sale dresses are sold as seen, as is, final sale, non-returnable and non-exchangeable.

Dry cleaning, repairs and alterations are not included in the purchase price unless expressly agreed in writing.

Although Evelie will point out any known faults where possible, it is your responsibility to inspect the dress carefully before purchase and confirm that you are satisfied with its condition.

Faulty, Damaged or Misdescribed Goods

Nothing in these Terms affects your statutory rights as a consumer.

If a product is faulty, damaged, or not as described, please notify Evelie as soon as reasonably possible. Where appropriate, we may offer a repair, replacement, or full refund in accordance with your legal rights and the circumstances of the case.

Where Evelie confirms in writing that a made-to-order dress will arrive by a stated date and the dress arrives after the wedding date, we will offer a full refund, unless the delay was caused by circumstances outside our reasonable control or by a change requested by you after ordering.

Any refund due from Evelie under these Terms will be paid within 14 days of agreement to refund, using the original payment method where possible.

Storage and Collection

Evelie will store your dress for up to 9 months from the date we notify you that it is ready for collection, fitting, or collection following completion of agreed services.

We do not currently charge storage fees during this period.

If your dress is not collected within that time, and reasonable attempts to contact you have been unsuccessful, we may treat the item as abandoned.

Where a dress is treated as abandoned, Evelie reserves the right to resell the dress in order to recover losses, including unpaid sums, storage, handling and administrative costs.

Non-Delivery or Uncollected Items

If an item cannot be delivered or collected because of incorrect information, non-response, refusal to collect, or other circumstances outside our control, we will make reasonable efforts to contact you using the details you have provided.

If an item remains uncollected, the storage and collection terms set out above will apply.

Photography, Testimonials and Marketing

From time to time, Evelie may ask for permission to use bride photographs, fitting photographs, testimonials, or other submitted content for marketing, editorial, website, or social media purposes.

We will only use such content with your permission.

Returns

Made-to-order wedding dresses are produced specifically for you. For that reason, once the 24-hour change period has passed, orders cannot be cancelled and payments are non-refundable, except where Evelie cannot fulfil the contract or where your statutory consumer rights apply.

Deposits and payments for made-to-order dresses are non-refundable and non-transferable after the 24-hour period.

Veils are also made to order. Returns may be accepted only if Evelie agrees to do so and will be subject to a 50% restocking fee. Returned veils must be received within 14 days of delivery and must be unworn, unwashed, unaltered, undamaged, and returned in the original packaging with tags attached.

We reserve the right to refuse any return that does not meet these conditions.

Any refund due from Evelie under this section will be paid within 14 days of agreement to refund, using the original payment method where possible.

Intellectual Property

All copyright, trademarks and other intellectual property rights in this website and its content belong to Evelie or our licensors.

You may use this website only for your own personal and non-commercial use, including viewing pages and making copies of your order details where reasonably necessary.

You must not reproduce, distribute, modify, or otherwise use any material from this website without our prior written consent.

Links from Our Website

We may provide links to third-party websites or materials for information only.

We have no control over the content of those websites or materials and accept no responsibility for any loss or damage that may arise from your use of them.

Hacking and Other Cybercrimes

You must not misuse this website by knowingly introducing viruses, trojans, worms, logic bombs or other malicious or technologically harmful material.

You must not attempt to gain unauthorised access to this website, the server on which it is hosted, or any server, computer or database connected to it.

We may report any such breach to the relevant law enforcement authorities and will cooperate with those authorities where required.

While we use reasonable care and skill to keep this website secure, we do not guarantee that the website will always be uninterrupted, error-free or free from harmful elements.

Transfer of Rights and Obligations

The contract between you and Evelie is binding on both you and us and on our respective successors and permitted assigns.

You may not transfer or assign your rights or obligations under the contract without our prior written consent.

We may transfer, assign or subcontract our rights and obligations under the contract, provided that doing so does not adversely affect your statutory rights.

Events Outside our Control

We will not be liable for any failure to perform, or delay in performing, any of our obligations under the contract where that failure or delay results from events outside our reasonable control.

This includes, without limitation, industrial action, civil commotion, war, terrorist attack, natural disaster, epidemic, transport disruption, government action, or failures in telecommunications or shipping networks.

If such an event causes delay, we will contact you as soon as reasonably possible and take reasonable steps to minimise the effect of the delay.

If there is a risk of substantial delay and Evelie cannot fulfil the contract by your wedding date, you may contact Evelie to end the contract and receive a refund for any product you have paid for but not received.

Right to vary these terms

We may revise these Terms from time to time to reflect changes to our business, services, legal obligations or website functionality.

The Terms in force at the time you make a booking, place an order or purchase a product or service from Evelie will apply to that transaction, unless a change is required by law.

Law and Jurisdiction

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may bring legal proceedings in the courts of England and Wales or, if you live in Scotland or Northern Ireland, in the courts of your home nation.

Feedback

We welcome your feedback. If you would like to contact us with comments or questions, please email [email protected].